Shipping & returns
Here you will find information about orders, delivery, shipping costs, and returns at New Rebels.
Orders
The details in my order confirmation are incorrect. Can I still change them?
You can have your details changed as long as you have not yet received a shipping confirmation by email. Please contact us by email as soon as possible for this. We will then try to intercept the shipment, but we cannot guarantee that this will be successful. webshop@new-rebels.com
Can I cancel my order?
An order can only be cancelled as long as it has not yet been shipped. Please contact us by phone as soon as possible. Have you already received a shipping confirmation? In that case, we can no longer cancel the order and you can return it after receipt.
How can I track my order?
As soon as your order has been shipped, you will receive an email with the carrier's details and a track-and-trace link. The carrier may vary by country.
Do you want to change the delivery address after shipping? Please contact the carrier directly. We are unable to change the address at that stage. Please note that the carrier may not always be able to process an address change either.
Will I receive all items at once?
If you have ordered multiple items, we will try to send them together in one shipment. Items that can be ordered in our webshop are generally in stock.
When will my order be shipped?
Orders placed from Monday to Friday before 4:00 PM are generally shipped the same day.
- Netherlands: usually delivered the next day.
- Belgium and Germany: usually delivered within three days.
- Other countries: usually delivered within five working days.
The mentioned delivery times are indicative and may vary due to busy periods or delays at the carrier.
I have not received an order confirmation. What now?
First, check your junk or spam folder. Still can't find the order confirmation there? Then please contact us.
Shipping
We deliver to various European countries. Is your country not in the overview? Please contact us to ask about the possibilities and shipping costs.
Shipping to the Netherlands, Belgium, and Germany is free for orders over € 50. For orders under € 50, shipping costs are € 3.95. Returns from these three countries are free.
| Country | Shipping rate |
|---|---|
| Belgium | Free from € 50, otherwise € 3.95. Free returns. |
| Denmark | € 12.95 |
| Germany | Free from € 50, otherwise € 3.95. Free returns. |
| Estonia | € 12.95 |
| Finland | € 14.95 |
| France | € 9.95 |
| Ireland | € 7.95 |
| Italy | € 9.95 |
| Croatia | € 7.95 |
| Latvia | € 12.95 |
| Lithuania | € 12.95 |
| Netherlands | Free from € 50, otherwise € 3.95. Free returns. |
| Norway | € 24.95 |
| Austria | € 4.95 |
| Poland | € 4.95 |
| Slovenia | € 6.95 |
| Slovakia | € 6.95 |
| Spain | € 9.95 |
| Czech Republic | € 4.95 |
| United Kingdom | € 9.95 |
| Sweden | € 9.95 |
| Switzerland | Currently not possible |
The shipping rates shown are subject to change. The rate in the checkout is binding.
Which carrier is my order sent with?
We send our orders with DHL. For certain destinations, a different local carrier may be involved in the delivery.
Exchanges, returns, and warranty
I want to exchange or return my order
We are sorry to hear you are not completely satisfied with your order. Is there anything we can do to make it right? Please feel free to contact us.
You can return your order within 100 days. Unfortunately, direct exchange of items is not possible. Would you like a different color, size, or version? Please place a new order and return the original order with a request for a refund of the purchase price.
You can register your return shipment via the button below. When your package is sent from the Netherlands, Belgium, or Germany, you will also receive a return label during the registration process.