Exchanges, returns and warranty
I would like to exchange or return my order
We are sorry to hear you are not completely satisfied with your order. Is there anything we can do to make things right? Please feel free to contact us.
You can return your order within 100 days. Unfortunately, it is not possible to exchange items directly. Would you like a different color, size, or version? Please place a new order and return the original order to us with a request for a refund.
You can register your return via the button below. If your package is being shipped from the Netherlands, Belgium, or Germany, you will also receive a return label during the registration process.
Can I return my order in a store?
Unfortunately, items ordered through our webshop cannot be returned in a store. You can, however, send your order back to us. To do so, please register your return via the button above.
Can I return sale items?
Yes, sale items can be returned, provided you send them back within 14 days.
How long is the warranty on my bag?
We offer a one-year warranty on your purchase.
What is covered under the warranty?
Material defects or manufacturing errors are covered under the warranty. Damage caused by misuse, normal wear and tear, or insufficient maintenance is not covered by the warranty.
Please contact our customer service to discuss the defect. To claim the warranty, you will need the original proof of purchase. If you bought the bag at another point of sale, such as a physical store, please contact that point of sale regarding the warranty.
Can my bag be repaired?
Our customer service will assess your complaint and inform you of the possible solutions.